Amazon Prime Now – Disruptive Same Day Delivery Arrives In Indy

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I have to admit, when I first read about the same day delivery service I was a bit skeptical.   How would it work?  Why would I really want it?  Could anyone really do it at scale on a sustained basis?

Experience:

Well, early this morning I was reading the news on my iPhone and received a message from Amazon that all Prime members now had access to same day delivery (1-2 hours from order) through its new service called Prime Now.   #PRIMENOW   It piqued my interest.  Is this real?  Can they really pull it off?  So I downloaded the Amazon Prime Now app and started browsing.  I was amazed at the breadth of offerings from grocery to sports to electronics and more.  I’ve been in the market for a luggage rack for my truck and found exactly the type I wanted. I knew we were out of eggs and browsing the groceries made me think about breakfast so I added some free range organic eggs and all natural sausages.  Click click click and my order was in process.

They gave me a delivery window of 8-10am (my order was placed around 5:45am).  I received my order exactly as expected at 9am and was able to make breakfast before the rest of my day unfolded.  The driver told me I was among the first 10 orders in Indy.  This was a profoundly positive experience.

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Amazon Prime Now is currently available in Atlanta, Baltimore, Chicago, Dallas, Indianapolis, Manhattan and Miami. The service will continue rolling out to additional cities in 2015

What does this mean?

It is a game changer.  Not immediately, but with a sustained effort, I believe this could drastically change how consumers (and businesses) think about behave with their purchasing.   Home delivery is great and has been around for a long time (think the milkman of old, bottle water delivery etc).  We get deliveries from Amazon and tons of other companies all the time.  Some of these are next day or 2nd day which is super convenient.   We get a weekly grocery delivery of organic and locally grown produce from Green Bean Delivery which is FANTASTIC!  We have to plan our order by Monday at noon and receive our delivery of groceries on Wednesday of each week.

All that said, the idea that one can simply run out of something or decide one “needs” (wants) something, almost anything, and make it so two hours later is different.  This is what 90% of running errands ends up being.  Going to the store for this and that and picking up a few things in between larger shopping trips happens to all of us (or our families) every day. What if we could cut most of that out?  What if you need something you simply think it (a couple of swipes is not much work) and it arrives in about the same time it would take you to go out and shop, pick your items, load your car, drive home, unload your car. This requires a different kind of thinking around what is possible, but I don’t think its a that big of a leap for most of us.

Implications:

For Consumers

  • Time – For no extra cost (driver tip cancels out gas you would have used perhaps), it frees up time.  How much time in a week do we spend running to the store, shopping and returning? 4 hours? 8 hours? More?  What more productive things or fun things can one do with that time.  It is big.
  • Convenience – No need to plan very far ahead, need something, make it appear with no effort.  Wow.

For Small Business

  • Time – Same as above, many small businesses buy things by shopping.  Eliminate that need and do you eliminate a need for headcount manning the store while someone is out buying supplies?
  • Service – out of something? – now you can replenish immediately and provide your customers whatever you were missing in a short time.
  • Investment savings – reduce safety stock/inventory on certain items and replenish each day as needed.  For many small businesses (and large) space to store inventory is a real issue.  What if you could simply replenish as needed?  Though this service is focused on consumers, for many small businesses, it could be a better alternative to traditional distribution or running to Costco or Sam’s Club for stuff.  I’d expect Amazon to build out this aspect over time.

For Retailers & Distributors

  • Increased retail competition – just when you thought it could not get worse for retailers, it is getting worse.  Things that one swings in to just grab could be diverted to this.  Think of convenience, pharmacies (e.g. Walgreens and CVS), grocery (Walmart, Kroger, Safeway, Publix), electronics (Best Buy, Costco, Walmart, Target), sports equipment (e.g. Dick’s, Sports Authority).
  • Increased distributor competition – the businesses that source from traditional distributors could shift some of their purchases to this kind of model.  It will create the need for distributors to up their service level to stay competitive which can also drive up their costs.

Overall, I think I just experienced the future today.  I’d love to hear your thoughts.

 

 

 

 

11th Annual Wine Industry Technology Symposium® to Unite Wine, Beer, Spirits Business Leaders, Technology Experts June 25-26, 2015

wits logo

March 31, 2015                                                                                                                              Contact: Lisa Adams Walter lisa@winesymposium.com

 

(NAPA, Calif.) —The 11th Annual Wine Industry Technology Symposium (WITS®), the premier event showcasing the strategic use of information technology and services for the wine industry, has been set for June 25-26, 2015 at the Napa Valley Marriott Hotel. www.wineindustrytechnologysymposium.com

Executives from wineries, breweries, distributors, retailers and restaurants gather annually at WITS, the only annual conference designed exclusively to foster education and debate around technology solutions for the wine and beverage industry. The 2015 WITS program will include:

  • Educational Tracks – Sessions on Technology Leadership, Small Business, Consumer Direct, Trade Sales & Marketing and Vineyard & Winery Operations
  • Speed Dating – WITS created “speed dating” for winery and brewery CIOs and technology companies. This will provide opportunities for quality one-on-one time with key decision makers and thought leaders.
  • Plus Beer, with BITS – WITS has united leaders in the craft brewing industry to add the Beer Industry Technology Symposium (BITS™) track that runs concurrent with WITS.

“The rapid proliferation of craft brands in wine, spirits and beer is creating unique challenges for all industry participants,” said J. Smoke Wallin, WITS Co-Chair. “WITS is the only place where winery, brewery, distillery, retailer and distributor leaders can sit side by side for a day of learning and discussion to tackle these challenges with CIOs and technology leaders from across the industry,” he added.WITS 2008

The WITS Steering Committee, comprised of technology and business leaders across the wine, beverage and technology industries, is currently finalizing panel topics and keynote speakers. Past speakers have included the CEOs, CIOs and other leaders from Amazon, Facebook, Groupon, Gartner Group, garyvaynerchuk.com, FedEx Office, Nielsen and 1800-Flowers, as well as experts from IBM, Oracle, Cornell University, UC Davis, Sonoma State University and many others.

Attendees and sponsors are encouraged to register early, as space is limited and expected to sell out quickly. Registration will open May 1, 2015. For more information visit www.wineindustrytechnologysymposium.com.

About The Wine Industry Technology Symposium (WITS)

The Wine Industry Technology Symposium® (WITS®) is the focal point for thought leadership in the strategic and tactical use of technology in the global wine industry. WITS was created in 2005 by a group of wine industry and technology professionals to advance innovation and to address the unique information technology and services needs of the wine industry. The 11th annual WITS is June 25-26, 2015 in Napa, CA. For the 2nd year, WITS also includes the Beer Industry Technology Symposium™ (BITS™) track. Join WITS on Youtube, Twitter, Facebook, and LinkedIn to learn more.

For more information, contact Lisa Adams Walter of the Wine Industry Symposium Group at 707-666-2525 or lisa@winesymposium.com.

WineTwits to Lead #Wine Tweetup at #WITS2014 the 10th Annual Wine Industry Technology Symposium

Excited for #WITS2014 and BITS in 18 days… This wine tasting tweetup has become a highlight of the social aspects of WITS… here is winemaker Alison Crowe at one..

 

 

 

I hope to see as many of you at this year’s event as can join.  Reach out to me if you have any questions.

Smoke

WITS cover impage

WineTwits to Lead #Wine Tweetup at #WITS2014 the 10th Annual Wine Industry Technology Symposium

Tweetup wineries include: Franciscan Estate Winery, Garnet Vineyards, Jamieson Ranch Vineyards, Kendall-Jackson Winery, Wente Vineyards.

(NAPA, Calif.) – The 10th Annual Wine Industry Technology Symposium (WITS) has partnered with Taste140 to again host a worldwide virtual wine tasting event June 30 – July 1, 2014 at the WITS event, which this year also includes a new concurrent Beer Industry Technology Symposium (BITS).

While it is anticipated that conference attendees will naturally be active across various Social Media platforms using the #WITS2014 hashtag over the course of the two-day conference, organized and focused online wine tastings have also been scheduled with participating wineries including: Franciscan Estate Winery (Franciscan Estate 2011 Magnificat Napa Valley), Garnet Vineyards (Garnet 2012 Monterey Pinot Noir), Jamieson Ranch Vineyards (Jamieson Ranch 2011 “Double Lariat” Napa Valley Cabernet Sauvignon), Kendall-Jackson Winery (Kendall-Jackson 2011 Grand Reserve Cabernet Sauvignon), Renwood Winery (Renwood 2011 Premier Old Vine Zinfandel) and Wente Vineyards (Wente 2012 Morning Fog Chardonnay).

In advance of the #WITS2014 WineTwits Tweetup, Taste140 is shipping wines from each participating winery to online wine influencers and bloggers who have committed to live participation. The wines will also be available for tasting at the event, so that event attendees can contribute to the conversation and post their tasting notes, experience and feedback.

“Having attended WITS since its inception in 2005, I’ve gained valuable insights directly from wine industry thought leaders while forging immeasurable relationships which have continued to grow over the years,” said Stephen Gilberg, Taste140 and WineTwits founder. “Similarly, beverage brands that properly leverage social media are able to build long-lasting relationships with influential consumers. The #WITS2014 Wine Tweetup will likely be one of the most wide-reaching virtual tastings to date.”

“We are pleased to partner with these fantastic wineries and with WineTwits to bring some of the #WITS2014 experience beyond the conference in Napa and to bloggers and consumers around the country. This online event demonstrates the power of a connected wine community and has become a fun highlight of the event each year,” said J. Smoke Wallin, WITS founder and co-chair.

The 2014 Wine Industry Technology Symposium (WITS), which will run concurrent with the first Beer Industry Technology Symposium, will cover a wide range of wine and craft beer industry topics such as mobile e-commerce, data breach and security, breakthrough marketing, supply chain innovation, leading edge hospitality systems, new on-premise kegs and product tracking. Panels of leading restaurant and grocery operators will also provide valuable insight as they discuss their first-hand experience with wine and beer consumers.

Registration is now open at www.wineindustrytechnologysymposium.com.

 

wits logo

About WITS: The Wine Industry Technology Symposium® (WITS) is the focal point for thought leadership in the strategic and tactical use of technology in the global wine industry. WITS was created in 2005 by a group of wine industry and technology professionals to advance innovation and to address the unique information technology and services needs of the wine industry. The 10th annual WITS is June 30 & July 1 in Napa, CA. This year, the newly formed Beer Industry Technology Symposium (BITS) will be held in conjunction with WITS. To learn more, join WITS on Youtube, Twitter, Facebook, and LinkedIn.

About DrinkTwits, LLC (Taste140/WineTwits): Founded in 2008, DrinkTwits is a social media firm comprised of interactive food and beverage-related social media channels. Its flagship entity, @WineTwits is a Twitter-powered community with 100,000 followers dedicated to wine consumers, retailers, vineyards and experts. In 2009, through its network of leading social influencers, the firm pioneered the practice of online virtual tasting via its Taste 140™ social tasting platform, which allows brands to virtually pack their tasting room with hundreds of people and have their recommendations instantly reach thousands worldwide. For more information, visit www.Taste140.com or www.twitter.com/winetwits.

For more information about the Wine Industry Technology Symposium, contact Kathy Archer of the Wine Industry Symposium Group at 707-261-8719 or kathy@winesymposium.com. For sponsorship and registration, contact Waunice Orchid of the Wine Industry Symposium Group at 707-261-8716 or waunice@winesymposium.com.

 

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Craft Beer Sales Boom Continues… Best Is Yet To Come.

This weeks release of the full 2013 numbers on craft beer by the Craft Brewers Association confirms something many of us already knew: this movement is accelerating.  I’d go a step further and say the best is yet to come.  Here is the info-graphic the CBA published this week:

Craft Breweries 2013 Growth-Small_HR

Pretty incredible numbers – going from 4.4% volume share in 2009 to 7.8% in 2013.  On a dollar basis, even more impressive with a 20% increase over 2012 to $14.3 billion, giving craft beer a 14.3% share of the $100 billion US beer market.  The number of breweries grew at a slightly slower pace (15%), giving slightly more sales per brewery.

This is a booming market and with that there are multiple new entrants and there will be inevitably, winners and losers.  That said, a growing market makes up for a lot of mistakes and there are a lot more winners right now than not.  The key is matching investment to real potential in any particular INDIVIDUAL business.   A growing market is good for everyone, but it does an individual aspiring brewery little good if they spend too much on their building, don’t brew great beer that people enjoy, don’t create a brand that resonates with consumers and market place, take too long to get up and running, hire the wrong time, don’t know what their numbers are or what the right things to measure are, run out of money, etc.  I could continue, but there are a ton of ways to be unsuccessful in this space, no matter what the growth is.

That is why I got together with a number of industry thought leaders to create the Beer Industry Technology Symposium (BITS) being held in Napa, CA June 30 & July 1 in conjunction with the Wine Industry Technology Symposium (WITS)

BITS logo small for web3                  wits logo

Yes, technology is in the name and there will be a bunch of things at the 2 day event that revolve around technology, but that is NOT the main point.  The main point is what I am talking about above.  There are so many challenges with running any new business and craft beer is no different.  With all the new players and the many existing players who are experience growth beyond their wildest expectations, these businesses need sound strategic thinking around what matters.   Technology is not “What Matters”, but it is the great enabler that in 2014, done right, can create the conditions for a successful business venture.  Thinking through the myriad of options and what exactly one is trying to do is critical before you even start your brewery.  If you already have one, and skipped this part of the planning, it is never to early to get on it and address these issues.

I really enjoyed the new Siemens commercial (that seems to be running on TV on every show I watch – which is not very many) profiling the Schlafly Brewery and American manufacturing. Here it is:

 

What a terrific message and a boost to the craft brewing industry at the same time.  I reached out to the Siemens team and they jumped at the opportunity to be a part of the first BITS.  How cool!    This is also true of the California Craft Brewers Association who joined us recently as a GOLD sponsor and are marketing the BITS event to their 200+ members in CA.

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BITS will be announcing these and many other great contributors in the form of keynote speakers and panels who are lining up to be a part of what we hope will become a must attend event for everyone in the industry who wants to be smart about running their business.  Please reach out to me directly if you’d like to get involved.  Registration will open up in mid April.

The craft brewing industry is in its preteen days… there is much growth in front of us and a lot of learning and growing up.  This is an opportunity for collaboration with fellow breweries and professionals and leading edge thinkers in technology on how to grow up and be successful in your beer business.  The best is yet to come!

Cheers!  jsw at NSB pub

 

Theft Ain’t So Easy Anymore; My iPad’s Incredible Adventure

Over the years, I have been an early adapter of technology.  In 7th grade (1978), I won 2nd place in the Manatee County Science Fair for a program I wrote on a Commodore 64 that allowed one to take a quiz on the Solar System.  I had the first MAC in 1984 when I went off to Cornell University as a Freshman.  It was very cool, except when it made that unhappy MAC face (often).

JSW Mac at Cornell

Fast forward a few years in business (and a budget) and I always had the latest devices in laptops and phones and crossover gadgets almost every year since 1992.   From my cool Radio Shack phone (big and rectangular) while still at Vanderbilt for business school in 1993 to the dark grey Motorola Flip to the StarTac (almost $1k when it came out).  Since I had companies I ran outright or for which I oversaw the technology side of things, I had an obligation (it was part of the job) to test out the new devices.  After a long and loyal run on Blackberry’s (I had the original pager shaped device and almost every one since, until 2011), my current device set looks like a commercial for Apple.  It includes an iPhone 5, a PowerBook Pro and an iPad mini.

220px-Mobile_phone_evolution

Over the years, I have broken, lost or had stolen (from me) my fair share of these.   Invariably once missing, always missing with a couple of exceptions of cell phones returning to me from taxis in Chicago and New York and a laptop coming back from the back of a plane seat.   But it was not until this summer that I experienced a fundamentally different experience in attempting to retrieve a missing device. 

 

This story is about my iPad mini’s theft and return.

 

In July we went out to Denver to visit family in the mountains.  After a couple of days up at Grand Lake, CO (amazing lake at 8,000 ft surrounded by mountains at the back side of the Rocky Mountain National Park), we enjoyed an evening of friends and music while Anitra performed with her old band mate Ryan Tracy. 

 

2013-07-25 19.45.27  2013-07-27 18.59.18

 

Sunday morning we had early flights out of Denver International Airport with kids flying in different directions and us heading back out to Napa, CA.   In our hectic exit, my iPad mini (I love it, but it is a “mini”) was inadvertently left wedged between the front passenger seat and the console of our Avis rented Tahoe.  I realized this during my Southwest flight back to Sacramento.   We immediately called Avis lost and found (I have had some success in having things returned if you realize it quickly enough).  In the past insisting on having the rental company re-check a vehicle several times has been required.  I did so this time to no avail.  They said it was not there.  I was 99% positive it was.

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That evening after I hosted a beer tasting at our brewery Napa Smith Brewery, I went online and reported my iPad stolen on the very user friendly Denver Police website (which was quite user friendly). The next morning, I turned on the “Find my iPhone” and searched for it using Apple’s iCloud service.  Sure enough, it found it, but it was in an area of Denver that we had not been.  I screen captured the image of the location and sent that on to the Denver Police.

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Note: I password protect all my devices.  While I’m sure a sophisticated criminal technology ring could crack the 4 digit code, I felt I had a little time to keep searching.  The alternative is to “wipe” the device.  This protects all your personal information, but prevents one from tracking the device ever again.  I choose to keep it intact to try to retrieve it.

 

Smoke's missing ipad in Denver

 

At this point my working theory was either Avis re-rented the vehicle and the iPad was in it OR it was stolen by someone at Avis, who had then either taken it home or handed it off to someone else.  I received a call from Denver Police detective Gomez who asked me to send her directly the picture of the location.  She told me she would call me when she got there and I planned on “pinging” it.  iCloud allows one to cause a device to make a sound, very useful in finding a missing one or stolen one.    When the detectives arrived on the site, they called and I began pinging the iPad.  They went door to door.  The find your iPhone is amazing, but it is not easy tell EXACTLY where it is, only within a very small area

Nothing.  The detectives even went into a couple of apartments (with permission).  They told me it appeared to be a retirement home of some kind and they did not think it was there.  I was confident it was on site given the images.  They told me to let them know if it moved or I had any new information and left the site.  Frustrated but with little recourse, I kept checking the site.

Sure enough shortly after the police left the scene, the iPad was on the move.  I tracked it and kept pinging it, hoping that whoever was driving would hear it and either fear they were being tracked or look at it and call my mobile number, which was prominently displayed on the front screen.  For a while it was at what appeared to be a junkyard. My working theory at this point was the perpetrator got scared and tossed it .  However, this theory was dispelled when it went on the move again, eventually returning to roughly the same spot where the police had been earlier.

smokes ipad on the move 2.37mt  smoke ipad new location - by junk yard

 

 

 

 

 

The next morning while my Peet’s coffee was brewing, I checked the Find my iPhone site.  Lo and behold it was on the move.  I kept refreshing it and it was clearly on the way back out toward the airport.  Sure enough, it pulled into the Avis lot.  We immediately called Avis again and told them and sent them a picture of where it was.  Remember, these pictures are a current location overlaying a satellite image that was taken some time ago.  So while you can look at cars and other things on the ground in the image, these are from a different moment in time.  Interesting.

Smoke's ipad route from the old aged home area back to the Avis lot at Denver Airport

Now my working theory was maybe the Tahoe was re-rented and it is now just returned.  Or the perpetrator panicked from the police visit was trying to bring it back. Or it never left the perpetrators car and was simply in it as they returned to work after 2 days at home.  They reported to work at 8am.

 

The image I sent Avis appeared to be in the employee parking lot.

Smoke's ipad current location is at Avis

Our Avis representative Yolanda went out to the area and began searching with some of her colleagues.  3 times they went out looking to no avail.

 

Then all of a sudden the iPad appeared to enter the Avis building.  We called Yolanda and told her it was on the move.  Quickly it moved back out into the parking lot into another area.  My theory at this point was the perpetrator knew there was a search going on, had retrieved the device and was moving around with it.  One possibility was they were part of the search group.  It felt like the Kevin Costner movie, “No Way Out” in which he was the spy but part of the search party looking for the spy.  Crazy.  Frustrating.   I was determined to get to the bottom of this.  Sitting in Napa, CA, watching my iPad move around Avis at the Denver airport – was simply amazing.

 

After a short while, Yolanda called back and gave us the good news that they found the iPad mini.  Relieved, and now more curious than anything, I wanted to know the answer to what happened and who did it.  Yolanda told us it was in a rental truck, but NOT our Tahoe.  My working theory at this point is someone took it, realized it was being tracked (police visits and pings), brought it back when they had to return to work, realized there was a search going on and planted it in a similar rental where Avis found it.  I reported all this to Detective Gomez at DPD.  I believe it’s not too difficult for Avis to figure out who worked on Sunday July 28, had off on the 29th and 30th, and then reported to work on the 31st at 8am.  This person likely lives at or right around the location of the iPad where we had the police search.

I am still curious as to the final outcome.  I’m sure Avis has every reason to find out who did it.

IMG_1787 smoke's ipad

I want to compliment the GREAT service I received at Avis, especially Yolanda.  My expectations were exceeded greatly with the excellent customer service from the Denver Police Department, especially Detective Gomez.  Both were terrific and it was appreciated.  This service from Apple is AWESOME!  I was so glad I had a fully charged iPad so we had the time it took to track it down and get it back.

 

With all the disturbing revelations regarding the NSA tracking, the targeted drone strikes and other technology enabled activities governments are now able to do, at least in this regard, the technology was put to great use!

 

While I can think of some enhancements to make this even easier, perhaps, make the iPad talk to the perpetrator – warning them that “I belong to Smoke, he is looking for me and will find me soon”, current level of function was sufficient to have a positive outcome.

 

It sure ain’t so easy anymore if crime was your chosen field…

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